You must be at least 21 years old to enter this site. All products are sold strictly for laboratory and research purposes only — not for human or veterinary use.
Every order is protected against damage in transit.
Every order ships protected against damage in transit. If your order arrives damaged, we will send a one-time replacement at no cost to you. All damage claims must include photo evidence and are subject to review. One replacement per customer, per order.
Photograph the damaged product and its packaging as soon as the order arrives. This evidence is required for every damage claim.
Send us your order number together with the photos of the damage. Our team responds within one business day.
Once we verify the damage, we ship a one-time replacement at no cost to you. All claims are subject to review.
We take quality seriously. If your order arrives damaged in transit, we will ship a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer, per order.
Document the damage or issue with clear photos.
Send your photos and order number to our support team.
We ship a replacement within 24 hours of approval.
Damage claim submitted with photos
Day 1
Claim reviewed and verified
1–2 business days
Replacement dispatched
Within 24 hours of approval
All products are sold strictly for laboratory and research use. Kodo Sciences is not responsible for loss, improper storage, or reconstitution of products after delivery.
Replacements are offered as a courtesy for verified transit damage. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
Excessive or suspicious claims may result in account review and denial of future replacements. By placing an order you acknowledge and agree to this policy.
